1. Exchange Policy
- Eligibility for Exchange:
- Exchanges are allowed within 3 days of delivery for valid reasons, such as sizing or quality concerns.
- Items must be in their original, unused condition with all tags and packaging intact.
- Items purchased during sales, promotions, or marked as final sale are not eligible for exchange.
- Initiating an Exchange:
- To request an exchange, email us at support@coverupx.com within 3 days of receiving your order.
- Provide your order number, reason for exchange, and any supporting details.
- Our team will confirm the request and guide you through the next steps.
- Exchange Options:
- If the requested replacement is unavailable, you may opt for a store credit valid for 6 months.
2. Refund Policy
- Coverupx does not offer refunds for returned items. However, customers can request an exchange or store credit.
- Shipping fees and other associated costs are non-refundable.
3. Conditions for Return or Exchange
To be eligible for an exchange or store credit, items must meet the following conditions:- The item must be unused, unwashed, and in its original condition.
- Tags, labels, and original packaging must be intact and unaltered.
- Items with visible signs of wear, damage, or alteration will not be accepted.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please email support@coverupx.com within 2 business days of delivery.
- Include your order number, a description of the damage, and photographs for verification.
- Upon approval, we will arrange for a replacement or provide a store credit if the item is unavailable.
5. Return Shipping Responsibility
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- We recommend using a trackable courier service to ensure safe delivery. Coverupx is not responsible for returns lost in transit.
6. Non-Returnable Items
The following items are not eligible for return or exchange:- Items purchased during sales or promotions.
- Customized or personalized products.
7. Processing Time
- Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your exchange or store credit.
- Approved exchanges or store credits will be processed within 7-10 business days.
For any further questions or concerns, please reach out to our customer support team at support@coverupx.com. Thank you for choosing Coverupx!
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